Privacy Policy

At Surch Foods, we are committed to protecting your privacy and ensuring your personal information is handled with transparency, care, and in full compliance with applicable laws.

Effective Date: January 30, 2026

Surch Foods Inc. (“Surch Foods”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you visit www.surchfoods.com (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in two main ways:

A. Information You Provide
  • Contact details (name, email address, phone number)
  • Company information (name, category, certifications, product offerings)
  • Account credentials and preferences
  • Information submitted via contact forms, listings, questionnaires, and verification processes
B. Information Collected Automatically
  • IP address, device type, browser, and usage data
  • Pages viewed, time spent, and navigation behavior
  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We may use your information to:

  • Operate, maintain, and improve the Website
  • Facilitate connections between buyers and suppliers
  • Respond to inquiries or support requests
  • Conduct verification and compliance reviews
  • Send industry insights, product updates, and marketing communications (opt-out available)
  • Analyze trends, usage, and user engagement

3. Information Sharing and Disclosure

We do not sell your information. We may share your information with:

  • Other users (when you create public listings or submit content)
  • Service providers who support our platform functionality (e.g., email, analytics)
  • Legal authorities when required to comply with laws or enforce our rights

4. Data Retention

We retain your information as long as necessary to fulfill business or legal obligations, or until you request deletion of your account and data (where applicable).

5. Security

We take reasonable measures to protect your data using industry best practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies to enhance your user experience and gather analytics. You may disable cookies via your browser settings, but some features may not function properly.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or correct your data
  • Request deletion of your data
  • Opt out of communications
  • File a complaint with a privacy authority

Any disputes related to this claim must be resolved by binding arbitrations in Ontario.  

To exercise any of these rights, contact us at: info@surchfoods.com

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective upon posting. We encourage you to review this policy regularly.

10. Limitation of liability

In the case of any disputes the Surch Foods Inc. liability is caped at the amount the Supplier or Expert has paid directly to Surch Foods during the applicable subscription term.

11. Help & Feedback

If you have any questions or requests about this Policy, reach out to us via the Help & Feedback button on the bottom left side of the page.

Surch Foods Inc.

Mississauga, ON, Canada

Email: info@surchfoods.com

Website: www.surchfoods.com