Question 1

What is Surch Foods?

Accepted Answer

Surch Foods is a B2B food industry marketplace connecting food industry suppliers with buyers. We offer a wide range of products including ingredients, finished goods, products, packaging materials and industry experts. Our platform also provides valuable industry insights, including news, product launches, regulatory updates, and trends.

Learn more about Surch Foods here

Learn about the 'Why' behind Surch Foods here

Question 2

Who can use Surch Foods?

Accepted Answer

Surch Foods is designed for professionals in the food industry, including:

• Food processors & manufacturers
• Sales Representatives
• Ingredient suppliers
• Packaging suppliers
• Retail buyers
• Foodservice buyers
• Research & Development
• Product Development
• Marketing
• Service Providers
• Brokers
• Manufacturers
• Co-manufacturers
• Co-packers
• Experts
• Consults
• Industry Advisors
• People looking for Expert Support

Question 3

How do I register on Surch Foods?

Accepted Answer

To register, click on either the buyer, supplier or expert box. You will be asked to verify your email address. Once your account is verified, you can start using our services immediately.

As a Buyer, you will be asked to complete a brief profile then you can progress to the search page.

For a Supplier, you will be asked to complete a brief profile for yourself as well as a company profile. From there you can start entering products to be included in the search.

For an Expert,  you will be asked to complete a brief profile for yourself as well as an expert profile. From there, you will be included in the search.

Sign in here to start creating your account

Question 4

What types of products can I find on Surch Foods?

Accepted Answer

Our platform features a wide array of products, including:

• Ingredients (flavours, preservatives, inclusions, raw materials)
• Finished goods/Products (snacks, beverages, ready to sell products)
• Packaging (containers, labels, bags)

Question 5

How can I contact a supplier?

Accepted Answer

You can talk to suppliers directly through our platform. Each supplier’s profile and product page includes a “Message” button, which allows you to send messages via our secure messaging system. Ask for a quote, product details, shipping details or logistics.

Once a conversation is initiated the supplier team can comment and provide documents and answers where needed. The conversation is shared by users from the company and the buyer inquiring.

Learn about Surch Instant Messaging here

Question 6

Is Surch Foods a marketplace or a supplier directory?

Accepted Answer

Surch Foods functions as both. It allows buyers to search out and connect with suppliers directly to explore product opportunities. Surch also offers a space for suppliers to showcase their offerings. Pricing is based her unit size and found on the product page.

Contact a supplier directly via the "Message" button (under the product name on the product page or under the company name on the company page) to discuss specific requests.

Question 7

Is my data secure on Surch Foods?

Accepted Answer

Yes, your data security is our top priority. We use advanced encryption technologies and comply with industry-standard data protection regulations to ensure that all your information remains confidential and secure.

Question 8

How do I stay updated with the latest food industry news?

Accepted Answer

In the coming months Surch Foods will offer an "Industry Insights" section where you can read the latest news, product launches, and regulatory updates. We also recommend subscribing to our newsletter to get these updates directly in your inbox.

Question 9

Is Surch Foods available worldwide?

Accepted Answer

Yes, our platform connects food industry professionals globally. However, availability of specific products or suppliers may vary by region.

Question 10

How do I find a supplier on Surch Foods?

Accepted Answer

You can type your search inquiry into the search bar.

Or you can click on the FILTERS, click on TYPE and choose SUPPLIER. category (ingredients, products, packaging, etc.)

Or use the filters to refine your search based on location, certifications, or product attributes.

Learn how to use the Search here

Question 11

Can I request samples from suppliers?

Accepted Answer

Yes, many suppliers offer sample requests. Contact the supplier directly through our messaging buttons to inquire about samples and any questions you may have.

Learn how to use Surch Instant Messaging here

Question 12

Is Surch Foods limited to foods or does it include beverages?

Accepted Answer

Surch Foods isn’t limited to just food items, beverages are absolutely included too! Whether you're sourcing coffee, tea, juice, carbonated water, functional drinks, or specialty drink ingredients, you'll find them searchable and ready to connect with buyers.

You'll see beverages listed with the same product details as food products, product descriptions, packaging options, storage needs, certifications, and more. All designed to give buyers confidence and clarity when selecting your drink products.

Question 13

How do I ensure the quality of the suppliers?

Accepted Answer

Surch Foods suppliers verifies supplier information, and many listings include certifications and quality assurance details.

At Surch Foods, we make it easier for buyers to source with confidence. Suppliers are encouraged to complete the Surch Certified Supplier Program, which highlights key details around food safety certifications, insurance, operational transparency, logistics, and compliance. Look for the Surch Certified badge on supplier profiles, this indicates they've provided the information buyers need to assess credibility and quality.

In addition, you can review product listings, documentation (like spec sheets and COAs), and supplier profiles to evaluate fit. And if you need more details, our messaging system allows you to connect directly with suppliers to ask questions or request additional documents before moving forward.

We encourage buyers to carefully review and assess suppliers before making a purchase decision.

Learn about Surch Certified here

Question 14

How can I list my products on Surch Foods?

Accepted Answer

Suppliers can sign up and create a company profile. From the company page, in the menu along the left side of the page choose "products".

The products page for your company will come up and you can press on the "add products" in the top right corner of the page. Here you can complete a page for each product available.

How to Create Your First Product here

Tips for Adding Products here

Question 15

Do I need to pay to use Surch Foods as a buyer?

Accepted Answer

No, you can browse and connect with suppliers for free.

You will need to complete a profile to register to search and message suppliers with questions and requests.

Question 16

Do I need to pay to use Surch Foods if I'm looking for an expert?

Accepted Answer

No, you can browse and connect with experts for free.

You will need to complete a profile to register to search and message suppliers with questions and requests.

Question 17

Is there a fee for listing products?

Accepted Answer

We offer different pricing plans for suppliers, including basic, premium and enterprise listing options. In Your Company dropdown menu under the Plans tab are the pricing plans. Please review and choose the best plan for your company.

Choose the right plan for Your Company here:  Subscription Plans

Frequently Asked Questions

Surch Foods FAQ ~ We’re Here to Help